Imagine

Brand Experience (BX)

BRAND STRATEGY DEVELOPMENT
Crafting a comprehensive brand strategy that aligns with your vision, values, and target market.
BRAND MESSAGING AND VOICE
Defining the brand's unique voice and messaging to create a consistent and engaging brand experience.
CONTENT STRATEGY
Developing a content plan that effectively communicates the brand's values, story, and product information.
VISUAL MERCHANDISING
Optimizing product presentation and visual merchandising to create an immersive and visually appealing online shopping experience.

Customer Experience (CX)

CUSTOMER JOURNEY MAPPING
Analyzing and optimizing the customer journey across various touchpoints to ensure a seamless and consistent brand experience.
PERSONALIZATION AND CUSTOMIZATION
Implementing features that allow personalized recommendations, tailored shopping experiences, and customization options.
EMAIL MARKETING AND AUTOMATION
Creating personalized and targeted email campaigns to engage customers, drive conversions, and nurture brand loyalty.
LOYALTY PROGRAMS AND REWARDS
Developing loyalty programs and reward systems to incentivize customer retention and repeat purchases.
VOICE OF THE CUSTOMER (VOC) PROGRAMS
Collect and analyze customer feedback, surveys, and reviews to identify pain points, and drive data-driven improvements for enhanced customer experience.
CUSTOMER SUPPORT AND ENGAGEMENT
Implementing effective customer support systems, including live chat, email support, and social media monitoring, to enhance customer satisfaction and loyalty.

Human-Centered Design (UX/UI)

USER RESEARCH
Conducting qualitative and quantitative research to understand the target audience, their behaviors, needs, and preferences.
MOBILE-FIRST DESIGN
Experience seamless, intuitive, and perfectly tailored mobile user interfaces with our mobile-first design services for websites and apps.
USER EXPERIENCE DESIGN
Ecommerce experiences that prioritize ease of use, clear navigation, and a seamless flow from product browsing to checkout.
USER INTERFACE DESIGN
Creating visual design elements, interactive components, and visual hierarchy that enhance the user experience.

Our Unique Approach

At the heart of Imagine is our proven process that guides us through every step of the way.

Research
Get a complete picture
We begin with thorough research to understand your business goals, your stakeholders, and your users. We employ stakeholder workshops, user reviews, and contextual interviews to gather insights that will inform our strategy.

We also utilize expert interviews, heuristics, competitive analysis, and data analysis to ensure that we have a complete picture of your business and your industry.
Analyze
Analyzing the user experience
Next, we move on to analysis, where we use personas, user journeys, user stories, task flows, low-fi wireframes, screen flows, and information architecture to map out your user experience.
Our prototypes bring our ideas to life, allowing us to ideate, conceptualize, and validate our designs. Interactive prototypes and user testing provide us with invaluable feedback that helps us refine and improve our concepts.
Design
Design beyond aesthetics
The design stage is where the magic happens. Our high-fidelity designs, interactive prototypes, usability testing, style guides, and annotated wireframes are all geared towards creating a seamless user experience.
We believe that design is not just about aesthetics, but about creating an experience that feels intuitive and effortless.
Deliver
More than just a product
Finally, we deliver a product that is ready to take your business to the next level. We provide developer handover, design reviews, user testing, and iterations to ensure that your Magento website is exactly what you envisioned. Imagine is not just about delivering a product, but about creating an experience that your clients and users will love.